Terms & Conditions of Service
Effective Date: 3/3/2026
Legal Entity: Daddy Whoa Creative LLC d/b/a Brochure Builders (“Brochure Builders,” “we,” “us,” “our”)
Website: brochure-design-service.com
These Terms & Conditions (“Terms”) govern your purchase and use of Brochure Builders’ services, including Time Blocks, our client portal, design services, and optional printing services (collectively, the “Services”). By purchasing a Time Block, creating an account, submitting requests, or using our website/portal, you agree to these Terms.
1) Scope of Work
Brochure Builders provides professional design services, which may include: graphic design, layout, formatting, image sourcing/editing, basic copy refinement, proofing, and file preparation. We may also offer optional print management and printing coordination.
All work is managed through our client portal. Specific deliverables and timelines depend on the request(s) submitted and the time available in your Time Block.
2) Time Blocks (How the System Works)
A Time Block is a pre-purchased amount of design time that you can apply to eligible Services.
- Time Blocks are used as work is performed, including revisions and updates.
- Time is tracked in our system and reflects the time required to complete your request(s) (for example: design, production setup, proof preparation, and file delivery).
- A Time Block can be used across multiple requests/projects.
- If a request requires more time than you have remaining, you may purchase additional time to continue.
Time Blocks Never Expire
Time Blocks do not expire. Your unused time remains available unless otherwise agreed in writing.
3) Portal Accounts & Communication
Our portal is the primary tool used to manage requests, files, proofs, feedback, approvals, and final deliverables.
You are responsible for maintaining the confidentiality of your login credentials and ensuring that activity under your account is authorized.
4) Client Responsibilities
To keep projects moving, you agree to provide timely and accurate information, including (as applicable):
- content (text), logos, brand guidelines, images, and reference materials
- clear feedback and approvals
- confirmation of print specs and shipping info when printing is requested
Delays in providing materials, feedback, or approvals may impact timelines and delivery estimates.
5) Proofs, Feedback, and Revisions
We provide proofs for review and collaborate with you through revisions. Revisions, changes, and additional refinement require design time and are applied against your Time Block.
We recommend consolidated feedback when possible to reduce back-and-forth and keep time usage efficient.
6) Turnaround Times & Scheduling
Any turnaround times provided are good-faith estimates based on typical project requirements and current workload. Actual timing may vary depending on request complexity, your responsiveness, and production capacity. Rush timelines may be available at our discretion.
7) Payments
7.1 Time Block Purchases
Time Blocks must be paid in full before work begins.
7.2 Printing (if applicable)
Printing costs, shipping, taxes, and any vendor fees (if applicable) are separate from Time Blocks unless explicitly stated otherwise. Printing requires your approval of a print quote before production begins.
8) Refund Policy (7‑Day Time Block Refund Window)
You may request a refund for a Time Block purchase within 7 calendar days of the purchase date (“Refund Window”), subject to the terms below.
8.1 How to Request a Refund
Refund requests must be submitted in writing within the Refund Window (via portal message or email).
8.2 If Work Has Started (Partial Refunds)
If work has already started, your refund will be reduced by the value of work performed.
- Work performed will be calculated at $100 per hour, billed in increments consistent with our time tracking.
- Any non-refundable payment processing fees charged by payment providers may also be deducted from the refunded amount.
- If the remaining refundable amount is $0 or less, no refund will be issued.
8.3 After 7 Days
After the Refund Window expires, all Time Block purchases are non-refundable.
8.4 Printing and Third-Party Costs
Printing and shipping costs are generally non-refundable once production has started. If a print order is canceled before production begins, any refund will be limited to amounts recoverable from the printer/vendor (minus fees).
9) Printing Standards & Color Variation
Printed materials may vary in color compared to on-screen viewing due to monitor settings, lighting, paper stock, and print processes. Reasonable color variation is not considered a defect.
You are responsible for final approval of proofs and print specs prior to printing.
10) Deliverables & File Formats
Unless otherwise stated, final deliverables are typically provided as print-ready and/or digital-ready PDF files.
Source Files (By Request)
Editable/source files (e.g., Adobe InDesign/Illustrator files) are available by request when applicable and may require additional time.
11) Intellectual Property
11.1 Client Materials
You retain ownership of your pre-existing materials (logos, text, photos, trademarks). You represent that you have the right to provide and use any content you submit.
11.2 License to Use Final Deliverables
Upon full payment of all amounts due, you receive a license to use the final deliverables for your business purposes.
We retain ownership of our internal working files, drafts, and processes unless otherwise agreed in writing.
11.3 Portfolio Use
Unless you request confidentiality in writing before work begins, you grant us permission to display completed work (and/or excerpts) in our portfolio, website, and marketing materials.
12) Transfers (Case-by-Case)
Time Blocks are purchased for use by the purchasing client/account. Transfers may be approved on a case-by-case basis at our discretion. Any approved transfer must be confirmed in writing by Brochure Builders.
13) Third-Party Services
Your project may involve third-party services (e.g., printing vendors, shipping carriers, stock photo providers). We are not responsible for delays, failures, or issues caused by third parties outside our control.
14) Limitation of Liability
To the maximum extent permitted by law, Brochure Builders will not be liable for indirect, incidental, special, consequential, or punitive damages. Our total liability for any claim related to the Services will not exceed the amount you paid for the applicable Time Block giving rise to the claim.
15) No Guarantee of Business Results
We provide professional design services; however, we do not guarantee specific outcomes such as increased sales, conversion rates, or revenue.
16) Termination & Refusal of Service
We may refuse, suspend, or terminate service if:
- payments fail or are reversed
- abusive, harassing, or inappropriate behavior occurs
- requests involve illegal or infringing content
- these Terms are violated
If service is terminated after work has begun, unused Time Block time remains subject to the Refund Policy in Section 8 (if within the Refund Window). Otherwise, it is non-refundable.
17) Governing Law & Venue (Texas)
These Terms are governed by the laws of the State of Texas, United States, without regard to conflict of law principles. Any dispute arising from these Terms or the Services will be brought in the state or federal courts located in Texas, and you consent to jurisdiction and venue in those courts.
18) Changes to These Terms
We may update these Terms from time to time. The latest version will be posted on this page and will apply to purchases made after the updated effective date.
19) Contact
For questions about these Terms, contact us through your portal message thread or via our website contact form.
